General Questions

1. What is this website about?
   We offer a unique collection of true crime and biography eBooks based on real South African events, unsolved murders, and police investigations. All titles are written by Alan D Elsdon, a former detective with firsthand experience.
2. Do I need to create an account to purchase an eBook?
   Yes, you will need to create an account in order to purchase from the store. Creating an account allows you to easily access your downloads and order history anytime.
3. Are your books available in print?
   You can simply click on the book/product, and you'll see a 'Request Paperback Version' option. Fill in the form, and you'll receive an email with EFT payment details. You can find our books on the store page.

Product Information

1. Are these stories based on real events?
   Yes. All our eBooks are based on true South African cases, real investigations, and historical events — many of which remain unsolved or covered up.
2. In what format are the eBooks delivered?
   All eBooks are delivered in high-quality PDF format, compatible with phones, tablets, laptops, and e-readers.
3. Can I share the eBook with someone else?
   While you technically can share the file with a friend, we kindly ask that you encourage them to place their own order to support the author and the years of research behind each book. Every purchase helps keep these untold South African stories alive and ensures more true crime cases can be investigated and published.

Orders & Shipping

1. How do I receive my eBook after purchase?
   Once your payment is successful, you’ll receive an email with a secure download link. If you have an account, you can also access your eBooks anytime in your user dashboard.
2. How long does it take to receive my eBook?
   Instantly. Delivery is digital and immediate after your payment is confirmed.
3. I didn’t receive my download link. What should I do?
   Please check your spam or promotions folder. You can also view your Dashboard > Downloads. If it’s still missing, contact us and we’ll resend the download link promptly.

Returns & Exchanges

1. Can I return or exchange an eBook after purchasing?
   Unfortunately, no. Due to the nature of digital products, all eBook sales are final. Once a download link is issued, we cannot process returns or refunds.
2. I made a duplicate purchase by mistake. Can you help?
   Yes! Please contact us within 48 hours of the duplicate order and we’ll be happy to assist you.
3. What if I can’t open or download my eBook?
   We’re here to help. If you experience technical issues with your download, reach out to us and we’ll make sure you receive your product successfully.

Contact Us

1. How can I get in touch?
   You can reach us using:
   
   • Email: info@alandelsdon.co.za
   • Phone: +27 72 588 1090
   • Our Contact Form on the website.

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